Use of cookies

Felicity Kate’s owns and operates www.felicitykates.com (Website).  This Policy, together with our Cookie Policy sets out the basis on which we (Felicity Kate’s) processes personal data via our website.

Information we collect about you.

Our website may collect technical information such as your internet protocol (IP) address used to connect your computer to the Internet, your computers operating system, browser type and version. The path you take through our website.

We collect information about your visit to our website page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

When you complete and submit your details via our contact form (for example name, telephone number, email) data is delivered securely through a third-party processor Bonline.

When you make a purchase through the website, either purchasing a gift voucher or booking deposit, the site will collect the necessary financial information to fulfil, confirm and process your order/booking. All online transactions are made securely thought the payment platform Stripe. Please read their Privacy Policy prior when placing the orders through their site.

We will collect your email address when you register for our Newsletter or join our appointment cancellation/waiting list.

All Felicity Kate’s Newsletters have an Unsubscribe link to allow you to easily opt-out of future correspondences.

How we use the information we collect

We use the information to manage your online booking appointment you make through our online booking platform. We may use your information to contact you to cancel or amend your booking and for general administration purposes.

This site is intended for adults only.

Felicity Kate’s website is not intended for children, and we do not ever knowingly collect any personal identifiable information from anyone under the age 18. If you are a parent of guardian and believe that you child has given us information, please contact us by telephone on 01288 356166 or email www.felicitykates.co.uk.  

Our website

We endeavour to keep our website secure and take appropriate measures to prevent unauthorised and unlawful processing of personal data or accidental loss, destruction of, or damage to, personal data. However, you recognise that when you provide information to us through our website or through any email exchange, that the internet and communications may not be secure for reasons beyond our control. We cannot take responsibility for any loss or unauthorised interception of information.

Links

The Felicity Kate’s website may contain links to other companies. Our privacy policy only applies to our own website, and we are not responsible for the content, privacy or security of other websites. Please refer to their site’s privacy policy.

Marketing preferences

Where you receive marketing communications from us, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email from us.

Where do we store your personal data and how is it protected?

We store your personal data on our secure onsite server. We take reasonable steps to protect your personal data from loss or destruction.  We also have procedures in place to deal with any suspected data security breach.  We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Contact and Complaints.

If you have any queries or complaints about this Policy or the way in which Felicity Kate’s processes personal data, please send an email to info@felicitykates.co.uk

Changes to our Policy

We might make updates and changes to this Policy. Changes will be made on this page, so please check back frequently to see any updates or changes to our Policy.

Terms and Conditions

At Felicity Kate’s we aim to offer a high service, however late cancellations, reschedules and “no show” appointments have a detrimental effect on small businesses. This is the reason why we now have updated the way we take online/telephone and salon bookings.

Online bookings

All online booking will include a 50% non-refundable, (if you do not comply with our terms and conditions) deposit. Booking taken over the phone or booked in the salon may now also incur a booking deposit. If you have a gift voucher, please call the salon to book your appointment, as you cannot redeem gift vouchers for an online booking deposit.

Cancellations/Reschedule

If you need to cancel or reschedule your appointment at Felicity Kate’s, we ask that you please notify us at least 48 hours in advance. Unfortunately, if we receive:

• less than 48 hours’ notice of a cancellation or reschedule of your appointment then you will charge 50% of your appointment.
• Less than 24 hours notice or “no shows” we may recover the full cost of the treatment.

Please call Felicity Kate’s to confirm your cancellation or to reschedule on 01288 356166. If someone is not available to take your call, please leave a voicemail. We cannot accept an email (as this may end up in our spam folder) or any communication through any social media.

Late Shows 

If you turn up late for your appointment, then your treatment might have to be adjusted to suit the amount of time that there is left, and the cost of the full treatment will be charged.

Booking Reminder

A text and/ or email will be sent out 48 hours prior to your appointment at Felicity Kate’s. Please check that all details of your treatments are correct, as you may be charged for the appointments booked, even if you don’t have that full treatment.  If you are unsure of the treatments, you have booked or think they are wrong, or wish to change the appointment. Please contact us immediately, to amend your booking. Felicity Kate’s however cannot be held responsible for any non-notifications due to system errors.

Treatment Courses

All beauty courses need to be used within their scheduled times. A course can be extended, due to unforeseen circumstances from both client or therapist, but must be used within 2 months of their last appointment date. Any unused appointments will not be valid, and the cost of the treatment cannot be refunded. Any remaining cost maybe able to be transferred to another treatment, however the course will revert to the cost for the individual treatments, and you will lose the benefit of the course discount. Any courses purchased cannot be refunded but can be transferred to other treatments or another person.

Gift Vouchers

All standard Felicity Kate’s Gift Cards are valid for 12 months from the date of purchase. Vouchers purchased for special offers, may have a different use by date.

A minimum spend of £25 is available on online, but a smaller amount may be purchased in the salon. Vouchers are available online, over the phone or in the salon. We offer both standard card gift voucher and Evoucher. Evouchers are not automated, so they will be produced and emailed out at our earliest opportunity.

Gift vouchers cannot be refunded but may be transferred to another person. The value of the voucher can be used for multiple treatments or products. No change will be given on any remaining balance Gift Cards cannot be exchanged for cash.

Payment

We accept cash and most major credit and debit cards. All prices are inclusive of VAT.

Patch Testing

Patch testing is required for the following treatments.

• Eyelash and Eyebrow tint.
• Lash lift.
• Eyelash extensions.
• St Tropez Spray tanning

For treatments that require a patch test, this must be performed by us 48 hours before your appointment. We are unable to carry out any of the above treatments if you have not had a patch test with us. If you have a reaction from a patch test, we will unfortunately not be able to carry out that treatment and any deposit that have been taken for a treatment will be added to your account or refunded as requested.

A treatment that requires a patch test will need to be tested if you have not been in the salon for 12 months or have had a change in your medical/health conditions. So please inform us if you know of any change that might mean we cannot complete your treatment.

Under 18 restrictions

We love to see our younger clients at Felicity Kate’s. However, anyone under the age of 18 will need written consent and a consultation card completed in the salon, and for some more intimate treatments the parent to be present throughout the treatment. Failure to do so will result in the treatment having to be cancelled and rescheduled for a time that a parent or guardian can be there throughout the entirety of the treatment. There may be a charge incurred should this happen.

New health concerns or changes medication

If you have any new health concerns or have started taking any new medication since your last appointment, then please inform us before your appointment. This might affect whether we can continue with your appointment.

Mobile phone

We understand that from time to time you might need to be contacted by phone, but we politely ask that you turn your phone to silent.

Treatment rooms

We offer a variety of treatments at Felicity Kate’s, from relaxing, to more essential treatments. We ask that moving between treatment room and reception all clients keep as silent as possible to respect the other clients.  

Complaints. At Felicity Kate’s client satisfaction is very important to us. If you are unhappy with the service we have given, please let us contact us immediately so that we can rectify or improve the outcome for you. We might require you coming into the salon to show us of any imperfection e.g. problems with nail polish application, as a photo would not be sufficient.  We will treat all issue individually and ensure that we resolve any issues.

Liability. Felicity Kate’s will not accept liability for any damage or the theft of belongings whilst you are in the salon.

If you have any questions regarding our Terms and Conditions, then please do hesitate to get in contact with us on 01288 356166 or salon@felicitykates.co.uk

Privacy policy

Felicity Kate’s privacy policy provides guidance regarding the collection and use of any personal information you provide. For the purposes of the GDPR, Felicity Kate’s is the ‘controller’ and ‘processor’ of the personal data you provide to us.

We take the privacy of your personal information seriously and are committed to keeping all the data collected in accordance with the GDPR (General Date Protection Regulation) which refers to the way data is obtained, processed, and protected.

Felicity Kate’s is committed to data security and the fair and transparent processing of personal data.  This privacy policy sets out how we will treat the personal data which you provide to us in compliance with applicable data protection law, in particular the General Data Protection Regulation (GDPR).

Please read this Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data, how to contact us in the event that you would like to report a concern about the way in which we process your data.

What personal data do we collect?

Personal information

Name (first and surname).

Home address.

Contact telephone number.

Date of birth.

Email address.

Medical and lifestyle information

We collect the information above to comply with our insurance company and their regulations. We also use this information you provide as a way of being able to contact you (the client) in relation to communication for appointment bookings, amendment of bookings and appointment booking reminders. Appointment reminders will only be activated through our salon booking software (SI Cloud) on your consent.

We also use the above information collected for the use of marketing. During the consultation process you will be asked to state whether you consent to marketing notification.  Newsletters will only be sent at your permission.

Medical and lifestyle information

When we ask you to supply us with personal and medical information in the form of an online form, computerised, written or verbal consultation, we will make it clear whether this data we are asking for, must be supplied or is optional.

We ask for this data to ensure we can provide you with the best treatments and products tailored for you.  Some of our treatments or products may be contraindicated.

Information collection during our consultation might include the following:

·       Medical/health conditions.

·       Skin conditions.

·       Physical/mobility issues.

·       Mental health.

·       Medication.

·       Previous beauty treatments.

·       Positive and adverse reactions from previous treatments.

·       Diet and supplements.

·       Nutrition and Lifestyle.

·       Skin concern.

·       Massage pressure preferences.

·       Allergies and reactions.

·       Patch test and results or reactions to the patch test.

We also collect this information to ensure we comply with our insurance company and their policy and regulations.

How do we use your collected data?

To ensure that all treatments are suitable for you.

To cancel or amend treatments that might cause harm due to medical conditions or allergies.

To analyse and adjust treatments to give you the best results.

To offer recommendations for products that we might feel would benefit your treatment.

If permission is given, offer marketing tailormade for you providing you with newsletters, surveys, information about our events, offers, and promotions which may be of interest to you.

All information given will be stored in accordance with GDPR regulations and treated with care and sensitivity.

We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. 

No information will be shared with any third party, other than our insurance provider, if a claim was raised. Or an IT service provider.

Photos

This is something we are starting to use to document the results of certain treatments at Felicity Kate’s. All current and future photos will be store securely on our data base. Photos will only be taken with your permission. They will not be used for any other purpose than which it was taken and would be not shared with any third party We will not display this photo for the use on social medial unless permission is granted, and a consent form signed.

All photos will be erased when the reason for them being taken is not needed.

Phone messages

We currently take down written messages which include clients name, phone number and details of treatments requested. This message will be kept until we have contacted you (the client) and then disposed of securely. The name and telephone number of new clients will then be added to our secure data base, if you have booked an appointment and used for the reasons stated above.

How long will we keep your personal data?

For the purpose of insurance, to ensure compliance, the organisation must hold your personal data on file for a minimum of 7 years following your last appointment in the salon.