Cancellation Policy
We value your business and appreciate your
co-operation with our cancellation policy. Please respect our scheduling by
keeping appointments whenever possible and provide a minimum of 48 hours notice
when cancelling or rescheduling appointments.
Any client making an appointment over 1 hour or any
new client making an appointment will be required to pay a 50% booking fee. The
booking fee will be deducted from the final bill.
If you are unable to attend your appointment, please
whatsapp us immediately on 07748052133 .
Utopia require 48 hours notice for
cancellation or to rearrange an appointment without a charge.
Failure to show or cancellation of appointment
within 48 hours will result in loss of a booking fee or a 50% charge will be
added to your next appointment. Also any further appointments will be required
to be paid in full at time of booking
Courses
Anyone that does not give at least 48 hours notice of
cancellation when using part of their course of treatments will have that
treatment deducted from their total remaining treatments.