POLICIES

Giving You the Best And Safest Experience

We appreciate all of our clients at The Hair Mill, and we want to make sure everyone feels at home in our friendly Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our door has an experience that leaves them wanting to return time and time again.
Take a quick read. If you have any questions, just get in touch.

NEED TO CANCEL?

What You Need to Know

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 48 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 48 working hours to go, we will have to charge a minimum of 50%-100% of your booked service as a cancellation fee, based on how late notice we recieve.

LATE ARRIVALS & NO SHOWS

Inform Us in Advance

We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 15 minutes late, your appointment may be reopened for another client. If we keep the appointment for you, we may not be able to complete the full service that you booked but will still have to charge for the full service scheduled, this also includes if you do not show up for your appointment at all.

BOOKING & FEES

Scheduling the correct appointment and non-refundable booking fees

When booking online, please try to be as accurate as possible when selecting your services. For example, if you have got extremely long or thick hair, please check you are selecting to book for "beyond shoulders/long/thick". This ensures that we have got enough time to complete your appointment fully and accurately. If you are unsure, please select "beyond/long/thick" and we can adjust your final bill if we don't feel you need it. If you have booked a treatment make sure you have booked a blowdry too.

Booking online is at your own discretion, any appointments booked incorrectly may be cancelled without a refund. (If you are unsure, please contact us to check).

When you book your appointment, please make sure you are booking for what you will want on the day. If you have reserved the time for a specific service, your bill will cover this service. Eg. You have booked for a Cut & Blowdry but have decided on the day you only want a Wetcut - you will still be charged for a Cut & Blowdry.

We take a non-refundable booking fee for every appointment scheduled to secure the appointment for you. This is deducted from your final bill on the day of the service. If you reschedule the appointment, out of our cancellation period, the fee will get transferred to the new booking. If you need to change within the cancellation period or cancel the appointment all together you forfeit the fee plus cancellation fees.

COVID/GENERAL ILLNESS

Protecting everyone in our salon.

We know COVID restrictions have become a bit tedious and irritating however we just ask a few minor courtesies from you to ensure the salon remains safe for everyone, protect our families and loved ones and also remain open and earning a living.

Please inform us with enough notice if you do test positive for COVID or have any symptoms including cold/flu etc.

Masks are no longer compulsory for clients to wear, do whatever makes you happy and comfortable.

We are doing our bit by continuing with salon sanitising and cleanliness regularly and will wear a mask if you wish.