Please be aware by making an appointment you acknowledge that you understand and agree to these terms and conditions. 

Omorfi Beauty Clinic reserves the right to cancel, delay, shorten or change treatments where reasonably necessary as a result of the details below.

BOOKING APPOINTMENTS

Appointments can be booked by calling, messaging us on social media, emailing us or online. Please be advised that 30% booking fee will be required at the time of booking. Your appointment won't be secured until booking fee is paid. The amount of booking fee will be taken off the full price on the day of your appointment. Booking fees are non-refundable but can be transferred if you give the salon at least 48 HOURS notice that you need to cancel or reschedule your appointment.

We will send you an email to confirm your booking at the time it is made. Please check your appointment details and let us know as soon as possible if anything is incorrect.

An appointment reminder will be sent out by text message and/or email 48 hours before your appointment, so you can change or cancel by telephoning us immediately. If you cannot make an appointment for any reason, please inform us straight away. This enables us to allocate your appointment time to someone else.

ARRIVAL TIME

Please arrive on time for your appointment. If you arrive early please be aware you may need to wait until your booked appointment time.

LATE ARRIVALS

If you are running late for your appointment please let us know as soon as possible. We will always do our best to accommodate late arrivals within 10 minutes time of your appointment time by performing the most complete treatment possible in the time remaining at the full price. 

Unfortunately arriving more than 15 min after the scheduled appointment time, may result in your treatment being cancelled and full charges being made. No more appointments will be booked until it's paid.

CANCELLATIONS AND "NO SHOWS"

We understand everyone has busy lives and sometimes circumstances are beyond your control. If you have to cancel your appointment, we ask that you give us as much notice as possible. We require at least 48 hours notice prior to your appointment for your booking fee to be transferred to a future booking. 

If your cancellation is less than 48 hours please note your booking fee will be lost.

"NO SHOWS" will be charged full price. No future appointment will be made until the full amount is paid.

REFUND POLICY

Our treatment are carried out by professional and qualified therapists. If you are unsatisfied with a treatment you have received , please bring it to attention of your therapist and follow our complaints procedure as detailed below. We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

CLEANLINESS

In keeping with our commitment to cleanliness, safety and hygiene, our therapist are provided with all personal protective equipment needed like gloves, googles, aprons, etc. Our equipment is cleaned, disinfected and then sterilised in medical grade autoclave.

To keep our clients safe we do not re-use our nail files, instead we use one file/buffer on one client and get rid of it immediately after the treatment.

LOSS OR DAMAGE OF PERSONAL ITEMS

Please keep all your personal belongings with you at all times and leave any valuables at home.

SALON ETIQUETTE

At Omorfi Beauty Salon we believe that our clients have the right to be heard, understood and respected. We also believe that our staff have the right to work in a safe environment, free from harm or abuse caused by others. We expect all clients to treat our staff with courtesy and respect at all times. Aggressive or abusive behaviour includes any language (verbal or written), threats, derogatory remarks or rudeness which may cause staff to feel afraid, threatened or abused. We also consider inflammatory statements, remarks of a discriminatory nature and unsubstantiated allegations to be abusive behaviour. Where a client is aggressive or abusive we reserve the right to refuse to continue with the service and/or refuse to provide treatment to the client in the future. It can also be reported.

COMPLAINTS PROCEDURE

We aim to ensure that every client is delighted with the services that they receive in Omorfi Beauty Salon. However, we recognise that on occasions things can go wrong. In this case please contact our manager info@omorfi.biz